Last Updated: September 9, 2025

Welcome to PR Coach! Please read these Terms of Service (the "Terms") and our Privacy Policy at www.prcoach.ca/privacy before using the PR Coach platform. These Terms govern your use of our Pathfinder assessment platform and Partner Portal (collectively, the "Platform").

By accessing the Platform, clicking "Accept", or creating an account, you acknowledge that you are entering into an agreement with PR Coach Inc. ("PR Coach", "we", "us", "our") and agree to be bound by these Terms, including our Privacy Policy and any additional agreements referenced herein.

Important: Section 13 applies specifically to Clients (permanent residency prospects), while Section 14 applies specifically to Partners (immigration representatives). All other sections apply to both user types unless otherwise specified.

Table of Contents

1. Definitions

2. Acceptance and Eligibility

3. Description of Services

4. Account Registration and Access

5. License to Use Platform

6. User Content and Data

7. Platform Rules and Restrictions

8. Professional Relationship Boundaries

9. Data Security and Privacy

10. Payment and Billing

11. Intellectual Property

12. Term and Termination

13. Client-Specific Terms

14. Partner-Specific Terms

15. Disclaimers and Warranties

16. Limitation of Liability

17. Indemnification

18. General Provisions

19. Contact Information

1. Definitions

In these Terms:

"Client" means an individual seeking permanent residency assessment who has been added to the Platform by a Partner or has been granted access to review their assessment profile.

"Partner" means a licensed immigration lawyer, consultant, or other authorized representative who uses our Partner Portal to manage Client assessments and access our Services.

"Platform" means PR Coach's Pathfinder assessment platform, Partner Portal, website, and any related services, applications, or tools we provide.

"Services" means the immigration pathway assessment tools, reports, recommendations, and related features available through the Platform.

"User Content" means any information, data, documents, or other content that you upload, submit, or provide through the Platform.

"Assessment Report" means the automated analysis and recommendations generated by our Platform regarding Canadian permanent residency pathways.

"Permanent Residency Programs" or "PR Programs" means Canadian immigration programs that may lead to permanent resident status.

2. Acceptance and Eligibility

2.1 Agreement to Terms

By using the Platform, you represent and warrant that:

• You have reached the age of majority in your jurisdiction

• You have the legal capacity to enter into binding agreements

• All information you provide is accurate, current, and complete

• If using the Platform on behalf of an organization, you have authority to bind that organization

2.2 Modification of Terms

We may update these Terms at any time by posting a revised version on our Platform. We will notify Partners by email of material changes. Your continued use of the Platform after any changes constitutes acceptance of the revised Terms.

2.3 Additional Agreements

Your use of specific features may be subject to additional terms presented to you at the time of use. Such additional terms are incorporated into these Terms by reference.

3. Description of Services

3.1 Platform Services

PR Coach provides:

• Automated assessment of eligibility for Canadian permanent residency programs

• Personalized reports and pathway recommendations

• Tools for Partners to manage multiple Client assessments

• Secure data sharing between Partners and their Clients

3.2 Assessment Methodology

Our assessments are based on:

• Current publicly available immigration program requirements

• Information provided by Users through our Platform

• Automated analysis using our proprietary assessment algorithms

3.3 Service Limitations

Important: Our Services provide information and recommendations only. We do not:

• Provide legal advice or immigration consulting services

• Guarantee accuracy of assessments or recommendations

• File applications with government authorities

• Create attorney-client or consultant-client relationships

4. Account Registration and Access

4.1 Account Creation

• Partners must register for a Partner Portal account and may add Clients to their account

• Clients receive access to Pathfinder through invitation by their Partner or through Partner-provided access credentials

• All Users must provide accurate registration information and keep it current

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials

• All activities that occur under your account

• Immediately notifying us of any unauthorized use or security breaches

4.3 Account Management

• Partners may add, remove, or manage Client access to their account

• We may suspend or terminate accounts that violate these Terms

• Account termination procedures are outlined in Section 12

5. License to Use Platform

5.1 Limited License

Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to access and use the Platform solely for its intended purposes.

5.2 License Restrictions

You may not:

• Copy, modify, or create derivative works of the Platform

• Reverse engineer, decompile, or attempt to discover source code

• Use the Platform to build competing services

• Share your account access with unauthorized third parties

• Use automated tools to access the Platform except as specifically permitted

6. User Content and Data

6.1 Ownership of User Content

You retain ownership of all User Content you provide. However, you grant us the necessary rights to provide our Services as described in our Privacy Policy.

6.2 User Content License

By providing User Content, you grant us a limited, non-exclusive license to:

• Process and analyze your information to provide assessments

• Generate reports and recommendations based on your data

• Improve our Services using aggregated, anonymized data

6.3 User Content Responsibilities

You represent and warrant that your User Content:

• Is accurate and complete to the best of your knowledge

• Does not violate any third-party rights

• Does not contain false, misleading, or illegal information

• Includes all necessary consents for us to process the information

6.4 Data Processing

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Platform Rules and Restrictions

7.1 Permitted Use

You agree to use the Platform only for its intended purpose of assessing Canadian permanent residency eligibility and related immigration planning.

7.2 Prohibited Activities

You will not:

• Provide false, inaccurate, or misleading information

• Attempt to access other users' accounts or data

• Use the Platform for any illegal or unauthorized purposes

• Upload viruses, malware, or other harmful code

• Interfere with the Platform's operation or security measures

• Violate any applicable laws or regulations

7.3 Content Standards

All User Content must be:

• Relevant to immigration assessment purposes

• Respectful and professional in nature

• Free from discriminatory, offensive, or inappropriate material

• Compliant with Canadian privacy and immigration laws

8. Professional Relationship Boundaries

8.1 No Professional Services

PR Coach does not provide legal advice, immigration consulting, or other professional services. We are a technology platform that provides assessment tools only.

8.2 No Professional Relationships

Use of our Platform does not create any professional relationship between:

• PR Coach and any User

• Partners and Clients (beyond their existing relationship)

• PR Coach and any government authority

8.3 Professional Responsibility

• Partners remain solely responsible for their professional duties to Clients

• All legal and regulatory obligations remain with the licensed professional

• PR Coach is not responsible for Partner advice, decisions, or professional conduct

8.4 Independent Platform

We operate independently from:

• Immigration, Refugees and Citizenship Canada (IRCC)

• Provincial regulatory bodies

• Professional associations

• Immigration service providers

9. Data Security and Privacy

9.1 Security Measures

We implement industry-standard security measures to protect User data, including:

• Encryption of data in transit and at rest

• Secure hosting infrastructure

• Access controls and monitoring

• Regular security assessments

9.2 Privacy Commitment

• We do not sell, rent, or trade User data

• We do not share data with government authorities without legal compulsion

• Data sharing between Partners and Clients is limited to necessary assessment information

• For complete privacy details, see our Privacy Policy

9.3 Data Retention

We retain User data in accordance with our Privacy Policy and applicable legal requirements. Users may request data deletion subject to our retention obligations.

9.4 Attorney-Client Privilege

• Nothing in these Terms waives or diminishes attorney-client privilege or solicitor-client privilege

• PR Coach acknowledges that some User Content may be privileged communication

• Partners retain full control over privileged communications with their Clients

• PR Coach will not claim any rights to privileged information beyond what is necessary to provide Platform services

10. Payment and Billing

10.1 Partner Billing

• Partners are responsible for all fees associated with their Platform use

• Billing terms are specified in separate agreements or order forms

• Partners may charge their Clients for Platform access at their discretion

10.2 Payment Terms

• Fees are due in advance unless otherwise agreed

• We may suspend access for non-payment after appropriate notice

• All fees are exclusive of applicable taxes

10.3 No Client Billing

PR Coach does not directly bill Clients. All billing relationships are between Partners and their Clients.

11. Intellectual Property

11.1 Platform Ownership

The Platform, including all software, content, designs, and algorithms, is owned by PR Coach and protected by intellectual property laws.

11.2 Trademarks

"PR Coach", "Pathfinder", and our logos are trademarks of PR Coach Inc. You may not use our trademarks without written permission.

11.3 User Feedback

Any feedback, suggestions, or ideas you provide about the Platform may be used by us without compensation or attribution to you.

12. Term and Termination

12.1 Term

These Terms begin when you first access the Platform and continue until terminated by either party.

12.2 Termination Rights

• You may terminate by ceasing to use the Platform and requesting account deletion

• We may terminate for violation of these Terms, non-payment, or at our discretion with reasonable notice

12.3 Effect of Termination

Upon termination:

• Your access to the Platform will cease

• We will retain data as required by law and our Privacy Policy

• Partners have 90 days to retrieve Client data before deletion

• Unpaid fees remain due

12.4 Survival

Sections regarding intellectual property, limitations of liability, indemnification, and general provisions survive termination.

13. Client-Specific Terms

This section applies only to Clients (permanent residency prospects).

13.1 Access

• Clients can view and edit their own profile information only

13.2 Client Responsibilities

As a Client, you agree to:

• Provide accurate and complete information for your assessment

• Keep your profile information current

• Work with your authorized representative regarding any questions about your assessment

• Understand that our Platform provides information only, not legal advice

13.3 Data Sharing

• Your assessment information is shared with your designated Partner

• You control whether to share assessment results with government authorities

• We do not independently contact government agencies about your case

13.4 Assessment Limitations

You acknowledge that:

• Assessments are based on information you provide and current program requirements

• Immigration requirements change frequently and may affect your assessment

• Final eligibility decisions are made by government officials, not our Platform

• You should rely on professional advice from your immigration representative, not solely on our assessments

13.5 Partner-Client Relationship Primacy

• Your primary professional relationship remains between you and your immigration representative

• PR Coach facilitates information sharing but does not participate in the provision of professional services

• All professional communications should flow through your designated Partner

• You are encouraged to direct questions about your assessment to your Partner, not to PR Coach

14. Partner-Specific Terms

This section applies only to Partners (immigration representatives).

14.1 Professional Status

As a Partner, you represent that you:

• Are licensed or authorized to provide immigration services in your jurisdiction

• Will comply with all professional and regulatory obligations

• Have authority to represent Clients you add to the Platform

• Will maintain appropriate professional liability insurance

14.2 Client Management

Partners may:

• Add and remove Clients from their account

• Access and review all Client assessment information

• Generate reports and recommendations for Client use

• Manage Client access permissions

14.3 Professional Obligations

Partners acknowledge that:

• Professional responsibilities to Clients remain unchanged

• All legal and ethical obligations apply to your use of assessment information

• You are responsible for interpreting and explaining assessment results to Clients

• Our Platform supplements but does not replace your professional judgment

14.4 Client Consent

Before adding Clients to the Platform, Partners must:

• Obtain appropriate consent for data processing

• Explain how the Platform works and its limitations

• Ensure Clients understand that PR Coach is not providing professional services

• Comply with all privacy and professional conduct requirements

14.5 Marketing and Representation

Partners may not:

• Represent that PR Coach endorses their services

• Suggest that using our Platform guarantees immigration success

• Imply any special relationship with government authorities

• Use our trademarks without permission

14.6 Professional Protection

• Partners retain ultimate professional responsibility and judgment in all Client matters

• Platform assessments are recommendations only, not professional advice

• Partners may override, modify, or disregard any Platform recommendations based on their professional judgment

• Use of the Platform does not constitute delegation of professional duties to PR Coach

• Partners remain solely responsible for compliance with all applicable professional conduct rules

14.7 Professional Conduct Compliance

• Partners must ensure that their use of the Platform complies with all applicable professional rules and regulations

• If any provision of these Terms conflicts with your professional obligations, your professional obligations shall prevail

• Partners should consult their professional liability insurer regarding Platform use if they have concerns about coverage

• PR Coach does not provide advice regarding compliance with professional conduct rules or regulatory requirements

15. Disclaimers and Warranties

15.1 Platform Provided "As Is"

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied.

15.2 Disclaimer of Warranties

We disclaim all warranties including:

• Merchantability and fitness for a particular purpose

• Accuracy, completeness, or reliability of assessments

• Uninterrupted or error-free operation

• Compatibility with your systems or devices

15.3 Immigration Law Disclaimer

We specifically disclaim any warranty that:

• Our assessments accurately predict government decisions

• Immigration requirements are current or complete

• Our Platform complies with future law changes

• Use of our Platform will result in successful immigration applications

15.4 Third-Party Content

We disclaim responsibility for any third-party content, links, or services accessible through our Platform.

16. Limitation of Liability

16.1 Limitation of Damages

To the maximum extent permitted by law, PR Coach will not be liable for any indirect, incidental, special, consequential, or punitive damages, including:

• Lost profits or business opportunities

• Loss of data or information

• Immigration application delays or denials

• Professional or personal consequences of assessment reliance

16.2 Cap on Liability

Our total liability for any claims arising from these Terms or Platform use will not exceed the greater of:

• The amount paid by the relevant Partner in the 12 months preceding the claim, or

• $500 CAD

16.3 Essential Elements

These limitations reflect the agreement between parties and are essential elements of our arrangement.

16.4 Jurisdictional Variations

Some jurisdictions do not allow certain liability limitations, so these may not apply to you to the extent prohibited by applicable law.

17. Indemnification

17.1 User Indemnification

You agree to defend, indemnify, and hold harmless PR Coach from claims arising from:

• Your breach of these Terms

• Your use of the Platform

• Your User Content or any inaccuracies therein

• Your violation of any law or third-party rights

• Any professional services you provide using Platform information

17.2 Partner Additional Indemnification

Partners additionally agree to indemnify PR Coach for claims arising from:

• Your professional services or advice to Clients

• Your representation or misrepresentation of our Platform

• Any regulatory violations related to your use of Client assessments

• Claims by your Clients related to immigration outcomes

Important Limitation: Partner indemnification applies only to claims arising from the Partner's own professional conduct, advice, or services. Partners are not required to indemnify PR Coach for Platform technical errors, system failures, or assessment algorithm errors.

17.3 Platform Error Liability

• Partners are not liable to PR Coach for Platform technical errors, system failures, or assessment inaccuracies

• PR Coach's liability for Platform errors or assessment inaccuracies is limited as set forth in Section 16

• Partners remain liable only for their own professional judgment, advice, and services provided to Clients

• This indemnification framework applies only to Partner professional conduct, not to Platform performance or accuracy

17.4 Indemnification Process

We will promptly notify you of any claims and cooperate in defense efforts. We reserve the right to participate in defense with our own counsel.

18. General Provisions

18.1 Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles. Any disputes will be resolved in the courts of Ontario.

18.2 Entire Agreement

These Terms, together with our Privacy Policy and any referenced agreements, constitute the entire agreement between us and supersede all prior agreements.

18.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

18.4 No Waiver

Our failure to enforce any provision does not constitute a waiver of our right to enforce it later.

18.5 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

18.6 Force Majeure

Neither party will be liable for performance delays due to circumstances beyond their reasonable control.

18.7 Electronic Communications

You consent to receive communications from us electronically, including notices, updates, and promotional materials (which you may opt out of).

18.8 Language

These Terms are written in English. Any translations are for convenience only, and the English version controls.

19. Contact Information

If you have questions about these Terms, please contact us:

Email: support@prcoach.ca
Mail: PR Coach Inc.
10 Milner Business Crt, Suite 210
Toronto, ON M1B 3C6
Canada

For technical support: support@prcoach.ca
For privacy matters: privacy@prcoach.ca

By using the PR Coach Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.